Trains from Florence to Lille-Europe

• You can take your bags on board Frecciarossa trains free of charge.
• In most cases, there are no luggage size limits. You’ll need to make sure that your luggage is compatible with the space available on board.

• You can go to the FrecciaBistrò café-bar counter located in the middle part of the train to get snacks, main courses, and drinks.
• You can also order your favourite meal from the comfort of your seat – go to the entertainment portal called Portale FRECCE and use the EasyBistrò service or ask a member of staff.
• If you travel in Premium or Business Class, you’ll get a free snack and drink. If you travel in Executive Class, you’ll get a complimentary meal by the renowned TV chef Carlo Cracco.

• You’ll find free WiFi on all Frecciarossa trains. Connect to their entertainment portal called Portale FRECCE and choose from a wide selection of movies, TV series, live news, eBooks, games, music, and podcasts.
• You can also use Portale FRECCE to get the latest updates on your journey, as well as book other services that will help you reach your destination.

• Children under 4 can travel for free if a seat is not assigned to them. If they do have a seat, they can get 50% off Base tickets (Frecciarossa’s standard fare).
• Children aged 4-14 also get 50% off.
• Bimbi Gratis offer: You can also get free travel for children under 15 plus 40% off Base tickets for adults, if you’re travelling in a family group of 2 to 5 people (including at least one adult and one child). 

• You can travel with your bike for free on all Frecciarossa trains provided it’s not larger than 80 x 110 x 45cm.
• Your bike must be disassembled or folded and stored in a bag in one of the dedicated luggage racks.

• Small pets can travel on all Frecciarossa trains free of charge if they’re placed in a carrier or cage of max dimensions of 70 x 30 x 50cm.
• Bigger dogs are allowed on all trains if they have a half-price Standard ticket, they’re kept on a leash and equipped with a muzzle. You can’t travel with bigger dogs in Executive and Premium Class, in quiet carriages and in restaurant carriages.
• Guide and assistance dogs are allowed on all trains at no additional cost.

If you need to request special assistance, you can call: the toll-free number 800 90 60 60, which can be reached from a landline in Italy, or the national number +3902323232 which can be reached from a landline or mobile, even from abroad (international calling charges may apply).

Air-conditioning is available on board. You can also charge your devices thanks to the power sockets you can find at your seat.

• You can take your bags on board Italo trains free of charge.
• If you have a small bag or backpack, you can place it under your seat. If you’re travelling with a larger bag, you can place it on the luggage racks above your seat.
• In most cases, there are no luggage size limits. However, if you travel in Italo Smart, your bags must not be larger than 75 x 53 x 30cm.

While there’s no bar or restaurant carriage on Italo trains, you can use the vending machines on board to get snacks and drinks during your journey.

• Italo trains offer free WiFi and a free entertainment portal called ItaloLive, where you can choose from a wide selection of movies, TV series, live news, eBooks, games, music, and podcasts.
• You can also charge your devices thanks to the power sockets that are available at your seat.

• Children aged 0-3 travel for free on Italo trains if they don’t occupy a seat. However, if an adult travels with more than one child aged 0-3, they will need to pay for a seat.
• Children aged 2-14 get 50% off the Flex fare if they’re travelling in Italo’s Smart Class.

• You can travel with a folding bike if it’s stored in one of the dedicated luggage racks.
• You can travel with a traditional bike if it’s disassembled and placed in a bag that is not larger than 80 x 110 x 40cm.

• Pets under 10kg can travel for free on all Italo trains provided they’re placed in a carrier or cage.
• Pets over 10kg will need a ticket to travel with you. They must also be kept on a leash and equipped with a muzzle.

Priority seats for passengers with reduced mobility are available on Italo trains. They’re usually located next to an accessible toilet. All accessible toilets also have tactile and Braille signs.

Air-conditioning is available on all Italo trains, as well as at-seat power sockets.

You can take luggage on board TGV Lyria trains without worrying about weight restrictions, so long as you're able to carry it yourself.

There are two refreshment options on board TGV Lyria trains:

Le Deli: Available in the café-bar carriage or at your seat, with a STANDARD or STANDARD 1ÈRE TGV Lyria ticket.
La Table: A French-Swiss dining experience available with a BUSINESS 1ÈRE TGV Lyria ticket.

Free WiFi is available on board. To get online, connect to the network _WIFI_LYRIA when you're on the train and go to the TGV Lyria Portal in your browser.

Families can reserve two different areas on the train:

The Family Square, located in carriages 6, 16, 7 or 17 in STANDARD (Second Class). This is a set of four seats facing one another, with space for a pushchair.
Club 4, which is also a set of 4 seats facing one another around a table.

You will also find baby changing facilities, including a baby changing table and bottle-warming station, on the upper deck of carriages 7 and 17, close to the Family Space.

Bikes are allowed on board, so long as they're folded or their wheels are detached. Bikes must also be placed in suitable storage cases (no larger than 130 x 90 cm).

Small pets may travel with TGV Lyria, as long as they are carried in a carrier or container no larger than 45 x 30 x 25 cm. Pets must be placed on your lap or by your feet and must travel with their own ticket at a flat rate of €7.

Dogs on a lead may travel on TGV Lyria trains, but they must be muzzled throughout the journey and placed by your feet. Passengers must pay a flat-rate ticket fee of €20.

2 seats in carriages 1 or 11 in First Class are reserved for passengers with reduced mobility. You can request one of these seats when making your booking. If these spaces are no longer available, you can reserve a standard seat. You can also reserve assistance at the train station for help folding and storing your wheelchair.

You can travel with musical instruments if they're stored in a case no larger than 130 x 90 cm. If you're going skiing, snowboards and skis are allowed on board (one pair of skis or one snowboard per person). They must be stored in their covers.