Best Price Guarantee conditions
Tickets must have been purchased on the day of travel in our app
Contactless fares (including Oyster) are excluded
Tickets must be valid for same day of travel
Tickets must be valid for the same class of travel
Tickets must be valid for the same train journey
Tickets must be valid for the same train operator
Tickets must have the same code*
Tickets must have the same restrictions (e.g. Thameslink only)
Tickets must be valid for the same number and type of passengers
Tickets must have the same Railcard(s) applied to the booking
The price of the cheaper ticket must be clearly shown in the evidence
Must be a UK-based customer
Need to make a claim?
To be eligible for a Best Price Guarantee refund, you must supply sufficient evidence of the lower fare ticket. If you have a claim you'd like to submit, please email us at best.price.guarantee@info.thetrainline.com and attach evidence that shows that the lower fare matches the Best Price Guarantee conditions set out above.