Trains from Madrid to Parma

• You can take your bags on board Frecciarossa trains free of charge.
• In most cases, there are no luggage size limits. You’ll need to make sure that your luggage is compatible with the space available on board.

• You can go to the FrecciaBistrò café-bar counter located in the middle part of the train to get snacks, main courses, and drinks.
• You can also order your favourite meal from the comfort of your seat – go to the entertainment portal called Portale FRECCE and use the EasyBistrò service or ask a member of staff.
• If you travel in Premium or Business Class, you’ll get a free snack and drink. If you travel in Executive Class, you’ll get a complimentary meal by the renowned TV chef Carlo Cracco.

• You’ll find free WiFi on all Frecciarossa trains. Connect to their entertainment portal called Portale FRECCE and choose from a wide selection of movies, TV series, live news, eBooks, games, music, and podcasts.
• You can also use Portale FRECCE to get the latest updates on your journey, as well as book other services that will help you reach your destination.

• Children under 4 can travel for free if a seat is not assigned to them. If they do have a seat, they can get 50% off Base tickets (Frecciarossa’s standard fare).
• Children aged 4-14 also get 50% off.
• Bimbi Gratis offer: You can also get free travel for children under 15 plus 40% off Base tickets for adults, if you’re travelling in a family group of 2 to 5 people (including at least one adult and one child). 

• You can travel with your bike for free on all Frecciarossa trains provided it’s not larger than 80 x 110 x 45cm.
• Your bike must be disassembled or folded and stored in a bag in one of the dedicated luggage racks.

• Small pets can travel on all Frecciarossa trains free of charge if they’re placed in a carrier or cage of max dimensions of 70 x 30 x 50cm.
• Bigger dogs are allowed on all trains if they have a half-price Standard ticket, they’re kept on a leash and equipped with a muzzle. You can’t travel with bigger dogs in Executive and Premium Class, in quiet carriages and in restaurant carriages.
• Guide and assistance dogs are allowed on all trains at no additional cost.

If you need to request special assistance, you can call: the toll-free number 800 90 60 60, which can be reached from a landline in Italy, or the national number +3902323232 which can be reached from a landline or mobile, even from abroad (international calling charges may apply).

Air-conditioning is available on board. You can also charge your devices thanks to the power sockets you can find at your seat.

With AVE, you can travel with up to 3 pieces of luggage that do not exceed 290 cm and 25 kg. In total, the maximum measurements of each piece of luggage are 85 x 55 x 35 cm. Musical instruments also count as hand luggage as long as they do not exceed the dimensions 30 x 120 x 38 cm and are stored in a case.

If you’d like to stretch your legs and grab a coffee during your journey, AVE trains have an onboard bar carriage serving drinks and snacks. If you’d prefer to stay in your seat, AVE staff sell food and drinks from a trolley that will pass through the train during the journey.

On AVE trains, you can take advantage of PlayRenfe – their free WiFi and entertainment service. Giving you access to exclusive content and fast connection speeds, PlayRenfe can be downloaded from the app store on your phone. Once you’re connected, you can access the PlayRenfe portal, where you’ll find exclusive live sport, news, films and TV series.

Children under 3 years old travel for free with AVE, as long as they do not occupy a seat and have their free child ticket. Children from 3 to 14 years old can take advantage of a 40% discount on ticket prices.

On all AVE trains, each passenger can take one bicycle or scooter on board, as long as it’s folded and carried inside a case. Also, the pedals must be removed and handlebars turned 90 degrees. Lastly, if the sum of the dimensions of the case is less than 180cm, it is considered as hand luggage. However, if it’s bigger, it will be considered as special luggage (max dimensions 120 x 90 x 40 cm).

With AVE, you can travel with a pet as long as it weighs no more than 10 kg and travels inside a cage or carrier (60 x 35 x 35 cm). Your pet must have their own pet ticket, unless you’re travelling with a Premium ticket, in which case the pet ticket is free. Guide and assistance dogs travel for free.

AVE offer a free assistance and care service for people with reduced mobility. To request the service, passengers should contact AVE directly.

There are no size limits for the luggage you take on board TER trains, so you can travel your way. However, you must be able to carry any luggage you bring unassisted, and it must fit into the dedicated luggage storage spaces on the train.

TER trains do not have any onboard catering facilities, so don't forget to pick up a snack at the station before you leave!

TER trains do not currently have WiFi available.

All children under 12 years old get 50% off the price of a TER ticket - input the age of your child when searching your journey and the discount will be applied automatically. Children under the age of 4 travel for free if they're sat on your lap throughout the journey.

On TER trains, it's free to take your bicycle on board. You can hang it up or store it in a dedicated bicycle area. There are a fixed number of spaces available on each train - they're first come, first served and can't be reserved.

Animals weighing less than 6kg must travel in an appropriate carrier (no larger than 45 x 30 x 25 cm), stored at your feet or on your lap. Tickets for small animals cost 7€. Animals weighing more than 6kg must wear a muzzle and be kept on a lead at all times. Tickets for larger animals cost 50% of the price of a second class ticket. Up to 2 animals or 2 carriers allowed per passenger. Guide dogs and assistance dogs travel free of charge on board all SNCF trains.

If you are disabled or have reduced mobility, you can reserve special assistance through 'Accès TER'. Someone can meet you at the station and accompany you to your train or TER bus, helping you to get around more easily.