Trains from Heitersheim to Milan Central Station

You can take as much luggage as you like for free without making a reservation.

Luggage items include briefcases, laptops, rucksacks, trolley bags or suitcases. You can also take pushchairs, folding bikes, scooters, skis and surfboards.

Luggage should be stored under the seat or in the overhead luggage rack. Generally, the standard dimensions of luggage racks are 70 x 50 x 30 cm. Larger items of luggage such as suitcases can be stored in the large luggage racks by the doors.

With EC, you can enjoy food and drink in the on-board restaurant, or you can grab a snack from the bistro carriage. If you opt for the latter, you can enjoy your food and drink in the bistro or take it back to your seat.

In First Class, you will be served complimentary food and drink at your seat.

DB trains offer a wide variety of locally sourced food and drink, including a range of vegetarian and vegan dishes.

Deutsche Bahn are gradually installing free WiFi on their EC trains.

When travelling with EC, children under 5 years old travel free of charge and don’t require a ticket. Also, children up to 14 years old travel for free if they are accompanied by a person who is at least 15 years old.

On board most EC trains, you will find a family compartment or area suitable for families with babies and children up to the age of 3 years old.

When travelling with EC, you need a bicycle ticket and reservation to take a bicycle with you. The reservation for your bike is included in the price.

Usually, bike storage spaces are located in second class carriages. Please note that your seat and bike storage space might be located in different carriages.

If you’re travelling on a EC train, you can take your pet with you. If you have a small dog or pet, you do not need an additional ticket and they can travel for free in a transport box. If your dog or pet is bigger than the size of a house cat, you will need an extra ticket, which costs 50% less than a standard ticket. Dogs not travelling in a transport box must be on a lead and wear a muzzle.

Assistance dogs travel free of charge and do not have to wear a muzzle on the train.

The Mobility Service can help you with board, disembark and change trains. In addition, staff are happy to answer any questions or assist with any queries to make your journey easier.

You can take as much luggage as you want on SBB Intercity trains, provided that it fits in the luggage racks provided.

Many SBB Intercity trains will have a restaurant or bistro carriage so you can buy food and drink throughout your journey. You may be able to sit at a table in the restaurant carriage or take your meal back to your seat.

There are plug sockets on SBB trains. You can also enjoy free WiFi on Intercity trains via the SBB FreeSurf portal.

There is pushchair storage available on the train, as well as a baby changing toilet onboard. On Intercity trains, there is also a dedicated family carriage.

You can take your bicycle onboard SBB Intercity trains. Between 21st March and 31st October, it's compulsory to reserve a bike space on some Intercity trains. You must also buy a ticket for your bike at a ticket office, ticket machine or online.

Dogs under 30cm in height can travel for free if they're in a carrier and placed under your seat. Larger dogs can travel with you if you buy a Dog Day Pass for CHF 25, which can be purchased at a ticket office, at a ticket machine, online or on the SBB app. The pass is valid for a day on trains, ships, trams and buses in most Swiss cities.

SBB Intercity trains have priority seats for passengers with reduced mobility, as well as a wheelchair-accessible toilet.

There is a Business Zone and a Quiet Zone in First Class on SBB Intercity trains.

• You can take your bags on board Trenord trains free of charge, provided their dimensions do not exceed 80 x 110 x 40cm.
• You’ll need to make sure that your luggage is compatible with the space available on board.

At the moment, a restaurant service is not available on Trenord trains. However, you can take your own food on board so pick up some snacks at the station before you set off.

Trenord do not offer an entertainment portal on board. However, you can make use of your internet data, as well as charge your devices thanks to the power sockets that are available at your seat.

• Children under 4 travel for free on all Trenord trains if they don’t occupy a seat and sit on an adult’s lap.
• Children aged 4-13 get 50% off the standard fare.

• Each passenger can take only one bike onboard Trenord trains. Folding bikes and scooters that do not exceed the maximum dimensions of 80 x 120 x 45cm are allowed on board free of charge.
• If you can’t fold your bike, you may be able to take it onboard some Trenord trains. However, you’ll need to buy a ticket both for you and for your bike. Please note that the last coaches of some trains are only reserved for bikes of those working in the food delivery sector.

• Small pets can travel on all Trenord trains free of charge, if they’re placed in a carrier or cage of max dimensions of 70 x 30 x 50cm.
• Bigger dogs are allowed on all trains if they have a ticket for unlimited travel for the whole day you’re travelling. They also need to be kept on a leash and equipped with a muzzle.
• Guide and assistance dogs are allowed on all trains at no additional cost.
• Pets are not allowed on board on weekdays from 07:00 to 09:30 and from 17:30 to 19:30.

Passengers with disabilities can:

• Request, through the Lombardy Region, the IVOL regional card, which allows them to travel at a discounted price
• Buy the ticket on board without going through control checks
• Access the train with CartaBlu (free card for disabled passengers that live in Italy)

To request special assistance, passengers will need to call the toll-free number 800210955 (active every day from 08:15 to 19:45) at least 48 hours before departure.