Trains from Den Haag HS to Genoa

You can take as much luggage as you like for free without making a reservation.

Luggage items include briefcases, laptops, rucksacks, trolley bags or suitcases. You can also take pushchairs, folding bikes, scooters, skis and surfboards.

Luggage should be stored under the seat or in the overhead luggage rack. Generally, the standard dimensions of luggage racks are 70 x 50 x 30 cm. Larger items of luggage such as suitcases can be stored in the large luggage racks by the doors.

When travelling with ICE, you can enjoy an extensive menu in the on-board restaurant, or you can grab a snack from the bistro carriage. If you choose the latter, you can enjoy your food and drink in the bistro or take it back to your seat.

Upgrade to First Class and you will be served complimentary food and drink at your seat.

DB change their menu every three months, but you will always find a wide variety of locally sourced food and drink, including a range of vegetarian and vegan dishes.

If you’re travelling on a ICE train, you can connect to the free WiFi and catch up on some work or your favourite TV show.

You can also connect to the ICE portal, where you’ll find a wide range of entertainment, such as films, television, audiobooks, games, newspapers and magazines.

On DB’s ICE trains, kids under 5 years old travel for free and don’t need a ticket. Children up to 14 years old travel for free if they are accompanied by a person who is at least 15 years old.

You can also book family areas and children compartments on all ICE trains.

With ICE, you need a bicycle ticket and reservation to take a bicycle onboard. The reservation for your bike is included in the price.

Generally, bike storage spaces are located in second class carriages. Please note that your seat and bike storage space might be located in different carriages.

You can travel with your pet on all ICE trains. You do not need an extra ticket If you have a small dog and they can travel in a transport box. If your dog or pet is bigger than the size of a house cat, you will need an additional ticket, which costs 50% less than a standard ticket. Dogs not travelling in a transport box must be on a lead and wear a muzzle.

Assistance dogs travel free of charge and do not have to wear a muzzle on the train.

DB’s Mobility Service can assist you with boarding, disembarking or changing trains. Also, staff are happy to answer any questions or assist with any queries to make your journey easier.

There are no luggage weight limits on NS trains, so long as you can carry your bags by yourself.

There is no onboard catering on NS trains.

The majority of NS Intercity trains have free WiFi on board. If your train has WiFi available, connect to the network 'Wifi in the train' to get online.

Children under 4 travel free on NS trains. Children between 4 and 11 years old can get a 'Railrunner' ticket, which costs €2.50 a day, for unlimited travel.

Outside peak hours (from 9am to 4:30pm, and after 6pm), at the weekend, on bank holidays and during the summer months, you can take your bike on board NS trains. Bikes must be placed in the designated storage spaces, which you can find by looking for a bike symbol on the side of the carriage. Foldable bikes can be transported like normal luggage.

Small pets are allowed on board, provided that they travel on your lap or in a suitable travel carrier. Guide dogs are also allowed on board but must be recognisable as guide dogs for the blind or another type of assistance dog. Larger dogs can travel on NS trains, so long as they wear a muzzle and are kept on a lead - you must also buy a dog train ticket.

If you need help getting on or off the train, you can reserve NS Travel Assistance. This service is available 7 days a week. You need to specify the help you need on your online NS account and reserve assistance on the NS website, on the NS app or by phoning (+31) 30 235 78 22.

• You can take your bags on board Trenitalia's Intercity trains free of charge.
• In most cases, there are no luggage size limits. You’ll need to make sure that your luggage is compatible with the space available on board.

You can get snacks and drinks from the vending machines available in coach 3. Gluten-free and lactose-free options are available too.

At the moment, Intercity trains do not offer an entertainment portal on board. However, you can make use of your internet data, as well as charge your devices thanks to the power sockets that are available at your seat.

• Children under 4 can travel for free if a seat is not assigned to them. If they do have a seat, they can get 50% off Base tickets (standard fare).
• Children aged 4-14 also get 50% off.
• Bimbi Gratis offer: You can also get free travel for children under 15 plus 40% off Base tickets for adults, if you’re travelling in a family group of 2 to 5 people (including at least one adult and one child).

• You can travel with your bike for free on all Intercity trains, provided it’s not larger than 80 x 110 x 45cm. Your bike must be disassembled or folded and stored in a bag in one of the dedicated luggage racks.
• If you can't fold your bike, some Intercity trains allow you to take your bike on board. However, you’ll need to book a space and buy a ticket. There are 6 bike spaces in coach 3 and 2 e-bike chargers.

• Small pets can travel on all Intercity trains free of charge, if they’re placed in a carrier or cage of max dimensions of 70 x 30 x 50cm.
• Bigger dogs are allowed on all trains if they have a ticket, they’re kept on a leash and equipped with a muzzle.
• Guide and assistance dogs are allowed on all trains at no additional cost.

If you need to request special assistance, you can call the toll-free number 800 90 60 60 which can be reached from a landline in Italy, or the national number +3902323232 which can be reached from a landline or mobile, even from abroad (international calling charges may apply).

Air-conditioning is available on all Intercity trains.